By using the search engine and filters, or directly from the homepage, you can easily select your activity—excursion, transfer, etc. Simply enter the date, the number of participants, and the departure time, then click 'Add to Cart.' After that, proceed to make a deposit payment via credit card. You will receive your booking confirmation via email, and you will also have the option to be notified by SMS.
To cancel a reservation, log in to your user account on WWW.MTL.MA and navigate to the reservation section. Select the activity you wish to cancel and click the 'Cancel' button. Alternatively, you can submit your cancellation request via email or WhatsApp.
MTL (Morocco Travel Lovers) will confirm the availability of the programs you wish to book in real time. Simply select the activity you would like to do, specify the date, time, and number of participants, then check the price and availability. Once you proceed with the payment, your reservation will be instantly confirmed.
If you have received an automatic acknowledgment of your request, it is currently being processed by the MTL (Morocco Travel Lovers) team. While the average response time is 24 to 48 hours, please note that some requests may take longer to process.
MTL (Morocco Travel Lovers) allows you to book multiple services in a single reservation, eliminating the need for multiple payments. Each selected service will be added to your cart, and once your selection is finalized, you can proceed to make a single payment for the total amount.
If you encounter a technical issue that prevents the transaction from being completed, please try again later. All selected services will be added to your cart, and once your selection is finalized, you can proceed with a single payment for the total amount.
Customers of MTL (Morocco Travel Lovers) have the option to request modifications to their reservation, except for services marked as 'non-modifiable, non-cancellable.' Changes to the date or number of participants cannot be guaranteed and will depend on the availability of activities. To request a modification, please contact our customer support center via WhatsApp, email, or other means, providing your booking number, the name of the customer, and the desired date. MTL (Morocco Travel Lovers) will process your request as quickly as possible.
You are invited to check the cancellation conditions specified for each service. Cancellation fees may apply under certain conditions, and these will be stated on the Voucher. In the event of cancellation, you will be notified by email of the applicable cancellation fees. WWW.MTL.MA allows providers to define four types of possible cancellations. The cancellation conditions are detailed on the activity's page, and the traveler must accept them before making a reservation. You can cancel your reservation at any time based on the following conditions:
Free: Free cancellation up to 1 day before the departure date.
Flexible: Free cancellation up to 3 days before the start of the activity.
Moderate: Free cancellation up to 7 days before the start of the activity.
Strict: Free cancellation up to 14 days before the start of the activity.
Along with the payment confirmation, we will send the voucher to your email inbox. You can also access it from your user account on the MTL.MA website under the 'My Reservations' section. You must present this voucher to the service provider at the start of the reserved activity. Both printed and mobile versions of the voucher are accepted.
Your details are secure with MTL (Morocco Travel Lovers). All information is encrypted and transmitted securely using the Secure Sockets Layer (SSL) protocol, ensuring that you can book with confidence.
Some activities are highly popular, so we recommend booking several days or even weeks in advance to ensure availability for your desired dates.
Are you experiencing difficulties with your booking, or do you have questions that you cannot find answers to on the website? Please check our help center, where you can call our support team, chat with one of our destination experts, or simply submit a request through the contact form.
